ORDER PROCESSING & SHIPPING TIMES

Pre-Made Orders: Processed within 3-5 business days before shipping.

Pre-Orders: These items are made-to-order and will take an estimated 7 weeks before shipping.

Once shipped, delivery times vary depending on location:

🚚 SHIPPING METHODS & COSTS

Shipping costs are calculated at checkout based on location and order weight.

Tracking information will be sent via email once the order is shipped.

⚠️ PRE-ORDER POLICY

Pre-orders are final sale and cannot be canceled once placed.

Since these items are made specifically for you, production delays may occur. We will notify you of any changes to the expected timeline.

📬 LOST OR DELAYED PACKAGES

Voidstray is not responsible for lost or stolen packages once they are shipped.

If your package is marked as delivered but you haven’t received it, check with your local post office or carrier before contacting us

🔄 ALL SALES ARE FINAL

At Voidstray, each piece is crafted with intention. Because of this, all sales are final—we do not accept returns or exchanges. Please review product details, sizing, and descriptions carefully before purchasing.

📦 DAMAGED OR DEFECTIVE ITEMS

If you receive an item that is damaged or defective, contact us within 7 days of delivery at @xaliis563@gmail.com with:

Your order number

Clear photos of the issue

A brief description of the problem

If approved, we will either issue a replacement or offer store credit depending on stock availability.

🚫 NON-RETURNABLE ITEMS

Pre-orders (made-to-order pieces)

Limited drops & exclusive releases

Worn, washed, or altered items

📬 LOST OR STOLEN PACKAGES

Voidstray is not responsible for lost or stolen packages once they are shipped. If an order is marked as delivered but not received, please check with your local carrier before reaching out.

For any concerns, email us at xaliis563@gmail.com

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